Help - Babysits Bookings
Why using bookings?
No payment to arrange on the day
Payment is arranged when you book, so parents have nothing to hand over and babysitters never have to ask. The money is already paid before the booking starts.
Support if something goes wrong
Parents can cancel up to 60 minutes after the start time for a full refund. After that, payment isn't released until 24 hours after the booking ends, so there is time to report a problem.
Everything in one place
Schedule appointments, see your upcoming and past bookings, and download receipts for your records.
How it works
Bookings is a service that allows parents and babysitters to schedule and pay for their appointments through our website and app.
Schedule a booking
There are a few steps between requesting a booking and the moment the babysitter gets paid.
- Request to book - Once you find a babysitter you want to book, head to the messages and you’ll find the option to create a booking. Select the day, time and duration of the booking and send the request.
- Babysitter accepts booking
- Confirm the booking by paying - Once you pay for the booking, it will be confirmed. After the babysitting appointment has ended, the babysitter will receive the money earned within a few working days.
Cancel a booking
You can always cancel a booking before it starts, or up to 60 minutes after the start time if there is an issue (like your babysitter not arriving). After that, you cannot cancel. To cancel: Go to your booking and click "Cancel," then tell us why you're canceling. You'll get a full refund within a few days.
When the booking is canceled due to the babysitter not showing up, we ask the parent to leave a review on the babysitter's profile. Did you not leave a review? Then the babysitter automatically receives a negative review after a few days.
Leave a review
How did the booking go? Don't forget to leave a review on the babysitter's profile. This way other families on Babysits can see how the booking went.
If you do not leave a review, the babysitter will receive an automatic review after a few days.
Member Protection
We use a secure payment system that never shares any of your credit card or bank account details with other members. Paying through Babysits is cashless and convenient. To provide this and other member protection measures, parents pay a 3% fee (15% for non-Premium members) on top of the babysitting cost when paying through Babysits bookings.
Frequently asked questions
Once you log into your account, you can find all your scheduled bookings. You’ll see a tab labeled as “Bookings” right next to your Inbox. If this label is not visible, it means this feature is not available in your country.
Babysitters receive 100% of the money they’ve earned. Parents pay a 3% (15% for non-Premium members) member protection fee on top of the babysitters earnings. At Babysits we recommend babysitters to use the platform for bookings because of its built-in security features, ease of use, and because it can help keep track of your earnings.
We understand how important childcare arrangements are! If you're experiencing any issues with your booking, our friendly support team is ready to help. Please include your booking details so we can quickly resolve your concern.
For parents
Once the booking is accepted by the babysitter, you will receive a payment request. You can then pay for the booking to make it final. Once the payment has been made, the booking is confirmed.
Unfortunately, babysitters may not always accept your booking requests. When this happens, you can send them a message to remind them to accept the booking.
There may be a situation where something unexpected happens and the babysitter cancels the booking. When this happens, the payment of the booking will be refunded to you automatically. You will receive the refund within 5-10 business days. You can double check whether the booking has been officially canceled by visiting your booking page. If it hasn't, you can cancel the booking yourself. Canceled bookings will appear in your booking archive.
On the Account Payments page you can view your payment receipts for all completed bookings.
Your payment is not paid out to the babysitter until 24 hours after your booking ends. If something didn't go as planned, contact our support team within those 24 hours and we will review your request and decide on a refund. After that, the payment has been released and we can no longer hold it.
For babysitters
Our booking system requires users to be at least 18, as our payment provider does not allow younger account holders. If you're under 18, you can still use Babysits to connect with families, but payment and scheduling arrangements will need to be made directly with them. This also means Member Protection and our support for payment disputes do not apply to these arrangements. We encourage younger sitters to involve a parent or guardian when making these arrangements for added security.
When families book you through Babysits, they pay via our secure platform and you receive your earnings after completing the job. If anything goes wrong, our support team is there to help resolve it. Booking through Babysits is the only way we can step in.
After successfully completing the babysitting appointment, you will receive the payment within 3-8 days. You will receive an email with the day we estimate the payment will be transferred. You can also check the payment on the bookings page.