Help - Premium subscription

Welcome to the Babysits family! 🏠 You can easily upgrade to a Premium subscription through the Premium upgrade page on our website (after registration) or directly via the Babysits app.

You are probably logged in with a different account than the one you upgraded. This happens easily if you have registered both with your email address and with Facebook, Google or Apple. 💡 Look for the payment confirmation email we sent you: the email address that received it belongs to your Premium account. Log out, then log in again with that email address. If you cannot find the email, contact us and we will help you.

You can cancel your Premium subscription at any time on the Premium page. If you subscribed through the App Store or Google Play, please cancel directly through those platforms. After cancellation, you'll still have access to Premium services until your current period ends.

Absolutely! 🌟 Even after your subscription ends, you can still keep all your existing conversations going. Great news - you can also respond to any new messages from babysitters completely free of charge.

You can update your payment method by going to the Premium section of your account and clicking the 'Update payment method' button.

Yes. Within 14 days of starting a Premium subscription, you can use "Withdraw from contract" in your account to end it. If you haven't planned a meetup or booking, you'll get a full refund; if you have, we keep a matching fee of 80% of one month and refund the rest. You'll receive a confirmation by email. To just stop future payments, use "Cancel subscription" instead. For subscriptions bought via Apple or Google Play, their refund rules apply.